Support
Support for the heritage desk.
Huhupao helps travelers check in at UNESCO World Heritage sites, browse their collection, and build shareable posters. If something feels off, we want to help quickly and clearly.
The support path stays simple: email us directly, then use the App Store link below if you need to revisit the product flow.
- Your device model and iOS version
- The exact screen or action that failed
- A screenshot if the issue is visual
- Location is used only to determine nearby heritage check-ins.
- Manual check-ins remain available based on your Huhupao Pro status and quota.
- If atlas data changes, the app can refresh from the hosted fallback service.
Help Desk
Fast answers, framed like a reference shelf.
Email first
Send the issue to support@huhupao.com and include enough detail to reproduce it.
App context
If the problem is inside the app, mention whether it happened on the atlas, check-in, collection, or poster screens.
Privacy nearby
For policy questions or location handling, move straight to the privacy page or mention that in the same email.